Private Policy

Effective Date: June 23, 2025

Ascend Partners (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in connection with our wireless support and customer enrollment services, including those provided in partnership with AT&T.

1. Information We Collect

We may collect the following types of personal information when you interact with our team, website, or enrollment representatives:

  • Name, address, email, and phone number

  • Wireless service preferences or needs

  • Information related to AT&T account eligibility

  • Device or service upgrade details

  • Contact history with our customer support team

  • Optional demographic information for service personalization

We do not collect sensitive financial or government-issued identification information unless required to fulfill a verified service or AT&T-related activation process (with your consent).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide wireless support and plan enrollment assistance

  • To connect you with available AT&T wireless services and promotions

  • To follow up on plan changes, upgrades, or service requests

  • To respond to your questions or technical issues

  • To improve our customer experience and outreach efforts

  • To comply with legal or carrier-based obligations

We may contact you by phone, text, or email in relation to a request you made, an ongoing enrollment, or an AT&T-related service you expressed interest in.

3. How We Share Your Information

We do not sell your personal information.

We only share your information with:

  • AT&T and their authorized systems (when required to fulfill your request)

  • Service representatives within our organization who are helping you

  • Third-party tools used to process outreach (e.g., secure CRM platforms)

  • Legal authorities, when required by law

Any information shared with AT&T is handled in accordance with their privacy standards.

4. Data Retention

We retain your information only for as long as needed to fulfill the service requested, maintain communication, or comply with legal or contractual obligations. You may request that we delete your information at any time.

5. Your Rights

You have the right to:

  • Request access to the information we hold about you

  • Request correction of inaccurate personal data

  • Request deletion of your data (“right to be forgotten”)

  • Opt out of marketing communications

To exercise any of these rights, contact us at HR@ascendpartners-nc.com

6. Security Measures

We use industry-standard encryption, access control, and secure databases to protect your information from unauthorized access or disclosure.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website, with the effective date listed above.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 HR@ascendpartners-nc.com
2269 Stantonsburg Road Greenville, NC 27834